Resideo Total Connect Camera End of Life
Resideo | P&S
2 Corporate Center Drive
Melville, NY 11747
Dear Valued Customer,
We are reaching out to inform you that our first-generation Total Connect® cameras and video accessories will soon reach their formal End of Life (EOL) and will cease to operate in Total Connect 2.0 and AlarmNet® after July 31, 2025.
These products were sold in the 2016-2019 timeframe. Our records indicate that you have customers that have one or more of the impacted models below.
iPCAM-WI
iPCAM-WL
iPCAM- PT
AP/WAP-PLUS/WREX
iPCAM-WI2
iPCAM-WO
iPCAM-PT2A
ACU
We want to ensure you have ample opportunity to support your customers and highly recommend that you reach out to them and propose our new First Alert® VX Series cameras as replacements. We've attached instructions for identifying impacted accounts in AN360 and suggested email copy that you can use when notifying your customers.
Transitioning to our First Alert VX Series Cameras
Customers will appreciate the enhanced features and performance of our award-winning First Alert VX Series cameras, offering an upgrade in technology. The VX cameras provide improved image resolution and quality, Artificial Intelligence (AI) event detection, 2-way audio, and improved app experiences.
A small number of the active devices are indoor pan-tilt (PT) devices, analog converter units (ACU), or access point (AP) units for which there is no direct replacement. We suggest that dealers replace the pan-tilt cameras with one or more of the VX5 Indoor Cameras. ACU's and the cameras to which they are connected should be replaced with new VX Series cameras as appropriate.
Legacy Model
Legacy Device Type
Suggested Replacement
Indoor camera
VX5 Indoor Camera
Low light indoor camera
Outdoor camera
VX3 Outdoor Camera
iPCAM-PT
Indoor pan tilt camera
iPCAM-PT2/PT2A
AP/WAP/WAP-PLUS/WREX
Access points, extenders, etc.
Analog converter unit
Replace ACU and cameras with VX1, VX3, or VX5 devices
For more information about our First Alert VX cameras, please visit https://www.resideo.com/us/en/pro/vx-series/.
Thank you in advance for your continued partnership with Resideo. If you have any questions or require further assistance, please contact your local Sales District Manager or Customer Service/Technical Support at 1-800-645-7492.
Sincerely,
Resideo Product Marketing Team